Frequently Asked Questions

•What payment methods do you accept?

You can pay your order online using Visa, MasterCard, DISCOVER, American Express or PayPal. You also have the option of paying cash if you visit us, or you can send a check or money order after placing an order online. *Please note that orders paid by check or money order will not be shipped until the payment clears.

•Do you offer terms?

Terms are only offered to large corporations, government and educational institutions. If you qualify and wish to use this method of payment, please contact us directly at 305-744-3080.

•What documents do I need to open an account?

Wholesale pricing is available to any customer looking to buy in bulk quantities for business purposes. You must fill out an application and submit it for approval. If you are a re-seller or tax exempt institution, please fax your re-seller certificate so that taxes may be waived.

•Do you have order minimums?

Yes, a minimum order of $300 worth of merchandise is required per order.

•Do you charge handling fees?

No, the no handling, however, Products such as toy accessories (swords, guns, shields, other weapons, and sports accessories), mascot costumes, decorations and props, may require additional shipping fees based on dimensional weight.

•How long do orders take to arrive?

Delivery dates will vary depending on the shipping date; most orders ship within 3 business days from the date the order is placed. However, the most important factor to determine delivery is the destination and the shipping method selected.

•Do you ship internationally?

Yes, we ship anywhere internationally and specialize in Latin American commerce. Most international clients have arrangements with U.S. based freight forwarding carriers, but we can ship your order directly via USPS or FedEx. Please note that you may incur tax and duty fees from your country’s government.

•What is your return policy?

Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise. Please report all damages or defects within 5 days of receipt. Returned merchandise will be replaced. In the event that the damaged or defective product is no longer in stock, you must choose another option or accept a store credit for a future purchase. Returned merchandise will not be accepted if held more than 15 days after receipt.

•What is the best way to place an order?

Our website is optimized to help you place an order conveniently and efficiently, including fields where you can enter your PO number and order notes. Most of our customers find that placing an order online is the best option. If you are not able to complete your order online, please browse our online catalog and create a PO using the product ID listed online. You can fax your PO to 305-253-5490, or e-mail us at

•Do you accept Purchase Orders?

Yes, fax your PO to 305-253-5490, or e-mail

•Do you re-stock out-of-stock products?

Depending on the demand and manufacturer availability of an item, we may choose to re-stock a product. Place a special order for, or inquire about an out-of-stock product, call 305-744-3080 or email

•Do you offer a drop ship program?

If you wish to create a drop-shipping relationship with us, please contact us directly to discuss the possibility at 305-744-3080 or email

•Is my payment and personal information secure through your website? is primarily based online. Security and privacy are extremely crucial for us to maintain a successful e-commerce business. We have proudly taken every possible measure to protect your information, and we reassure you that we do not sell or share your information with third parties.

•Can I visit your facility?

Yes, you may visit our facility by appointment only. If you wish to setup an appointment, please contact us at 305-744-3080 or email

Wholesale Only   We accept POs


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